Refund policy
If you decide that you do not wish to proceed with your order prior to dispatch we must be informed in writing, preferably by email at sales@listersguitars.co.uk As per the Distance and Selling Regulations Act, cancellations cannot be accepted over the phone. Your cancellation will be confirmed by email after receiving your request. Please be advised that if you do not receive an email confirmation from us within 24 hours please call on 01502 565491 to confirm.
Returns
Defective or Incorrectly Supplied Goods - Valid only for 30 days following date of receipt under the Consumer Rights Act 2015 and a further 14 days to return the goods.
Defective or Incorrectly Supplied Goods - Valid only for 30 days following date of receipt under the Consumer Rights Act 2015 and a further 14 days to return the goods.
Email our Returns Department to request returns authorisation. Once we have confirmed please return the goods in either their original packaging or enough protection to ensure safe delivery to;
Returns Dept
Listers Guitars
64 High Street
Lowestoft
NR32 1JB
For Goods that you no longer wish to keep (under our 14 day returns policy as per Consumer Contracts Regulations 2014)
If you wish to return the goods under the 14 day hassle free returns policy, you have 14 days to notify us (Listers Guitars) and then a further 14 days to return the goods, in its original state and packaging.
If the goods are returned in non-original state this could affect your return rights. Please email us as soon as is possible to book your return. Items that are returned without prior notification cannot be refunded under this policy.
Then, return the goods in either their original packaging to ensure safe delivery to;
All return costs are to be paid for by the purchaser. We do not refund the costs to return an item that is no longer required. Once your item has been returned, Listers Guitars will refund your credit/debit card for the amount of the goods purchased ONLY.
Then, return the goods in either their original packaging to ensure safe delivery to;
Returns
Listers Guitars
64 High Street
Lowestoft
NR32 1JB
All return costs are to be paid for by the purchaser. We do not refund the costs to return an item that is no longer required. Once your item has been returned, Listers Guitars will refund your credit/debit card for the amount of the goods purchased ONLY.